Installation Specialist III (Buenos Aires, Argentina)
Rge Pte Ltd
Buenos Aires, Argentina
hace 6 días
source : JobLeads

ARGENTINA VIRTUAL, ARG

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY :

Installation Specialist III works in a complex technical environment, resolving and providing solutions to customer problems.

They identify, design and develop solutions for product and system problems when related with services provided by NCR. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.

Also support from a SW perspective all the Incident Management customers and with some development if necessary.

Develop new software to adapt the Managed Services solution to the customer and to the region would be also required.

Knowledge as a subject matter expert on products, systems, and services :

  • Knowledgeable across the related LOB Services range including all Managed Services solution(s) currently released and supported, but may require assistance to progress an incident out with assigned product solution(s)
  • Knowledgeable on assigned Software as a Service solution(s) and can investigate issues and very infrequently require assistance
  • Very knowledgeable on specific areas of solution(s) to SME level and can assist others with investigations
  • Basic knowledge on 3rd party products used within customer solutions
  • Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role
  • Design / Develop corrective action(s) to resolve product or system problems with no known Managed Services solutions :

  • Gather and analyze information, formulate and test hypothesis
  • Identify, design, develop and validate solution
  • Ability to research problems with no known solutions and design solutions for identified problems
  • Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate;
  • whilst maintaining ownership of the incident

  • Ability to manage multiple issues of differing stages of investigation and priority without assistance
  • Work with product developers to assess and create product alterations and contribute to long term solutions
  • Actively participate in making the team a success by achieving the team objectives :

  • Actively participate in making the team a success by achieving the team objectives
  • Adherence to Guidelines of the region
  • Knowledge metrics and knowledge code compliance as per department objectives
  • Proper usage of incident tracking tool (as per incident working guidelines)
  • Productivity (as per cascaded objectives)
  • Accurate and prompt time logging (direct and indirect)
  • Work all incidents diligently to ensure customer satisfaction targets are achieved
  • Enhance customer service by dealing with all incidents professionally and adhering regional guidelines :

  • Enhance customer service by dealing with all incidents professionally
  • Ensure customers are kept updated with current status of investigation as per SLA guidelines
  • Maintain ownership of incident at all times
  • Customer escalation management with some assistance (Incidents identified and escalated)
  • Including key position of driving and communicating a status of incident to all relevant parties including senior management as required
  • Enhance organization dynamics by building and maintaining internal and external relationships :

  • Mandatory compliance to NCR's Code of Conduct & Shared Values
  • Build relationships with people across a variety of functions within the organization
  • Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background
  • Build collaboration by identifying and conveying common interests and priorities (including removing barriers and breaking down silos)
  • Appropriately involves others in decisions and plans that affect them
  • Record and communicate solution creation information in a timely manner :

  • Populate the knowledge base with product and in-depth technical information
  • Ensure article is created & released for appropriate audience (external / internal)
  • Enhance individual performance and career development by focusing on technical areas and personal skills outside current areas of expertise :

  • Continuously develop and maintain pertinent technical knowledge and troubleshooting skills
  • Assess personal skills and schedule training
  • Utilize knowledge of customer to enhance capability to meet customer needs
  • Proactively search for trends in product quality and system issues and initiate corrective action :

  • Identify product trends which indicate potential problematic areas
  • Participate as requested as a Continuous Improvement Team Member :

  • Identify processes, products and services areas of improvements and team with other member of the Team to improve the process consistent with the NCR improvement approach
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

    About Us

    We are NCR . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily.

    How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values , always seeking new adventures, and carving your own path.

    We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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