Junior Business Operations Analyst IT - EY Global Delivery Services
EY GDS
Buenos Aires, Argentina
hace 2 días

Job Summary :

This position has the overall responsibility to assist the Location Leader with the administration of the IT teams in the GSS IT location.

A professional who can help manage the overall IT services delivered from that facility, support and facilitate the operations to ensure that all teams can perform within the expected results and time lines, services go live on time, infrastructure services are provided to the teams to perform their functions, help with the backfills so they are done on time, assist the Location Leader to resolve local logistic issues that the teams might face in the day to day operations.

The person will work closely with the Location Leader to help with different functional managers in the IT teams to facilitate service delivery and help with people management.

The person in this role should also interact with the functional leaders, the People Managers and the People Coordinators, and help the Location Leader build and maintain excellent relations with them.

This individual shall posses some knowledge on Operations management, Transition management, People management and good customer relationship skills.

This role is for a Sr. Associate on site to assist the Location Leader interact with the functional teams, help to resolve staff related issues, help drive employee engagement and identify areas for improvement both from a site perspective and as input to the Location Leader.

Additionally this person will assist with the preparation and presentation of all leadership related reports.

Essential Functions of the Job :

  • Work closely with the GSS IT Location Leader to help resolve the IT functional teams logistic matters
  • Coordinate and schedule monthly meetings with new joiners, local People Managers, People Coordinators, staff, etc. Be responsible of the logistics necessary for these meetings (conference rooms, technical resources, coffee breaks, lunch and refreshment.
  • Actively control and monitor people assistance, work from home schemas, absence control, sick leaves, medical certificates, special licenses, vacation requests, overtime approval, on call schedules, etc.
  • and immediately report to the Location Leader any deviations.

  • Interact with the Recruiting and HR teams to gather information or help resolve any recruitment issues.
  • Help coordinate and schedule all monthly catch up calls with the teams’ functional leaders.
  • Compile and update all necessary information to prepare the agenda to be discussed during these meetings.
  • Be involved in the Business Continuity and the Disaster Recovery Plans for the GSS location.
  • Help and assist with the coordination of training courses required by the teams. Ensure costs have been communicated to the functional leads and all necessary approvals have been received before placing the formal requests.
  • These rules apply to both internal and external training as well as technical or soft skills training. Arrange trainers / training institutions for in country training.

  • Facilitate travel and other logistics for staff going out of country for training or team meetings. Facilitate logistics for in country training conducted by service delivery heads / leads.
  • Help with local issues like transportation of staff, shifts, and staff allowances
  • Update and maintain on a daily basis all recruitment related reports that will be presented to the leaders.
  • Perform a monthly reconciliation of all closed and open positions against the WFM tool and report any discrepancies. Follow up on any amendments necessary to correct them.
  • Follow up with all parties involved to gather the necessary information for the weekly leadership report. Update the report and have it ready on a timely manner.
  • Compile and update the monthly leadership report based on the weekly reports. Have it reviewed and approved by the Location Leader before delivery.
  • Actively work in the preparation of the annual leadership report and present it on time to the Location Leader to review and approve.
  • Work closely with Guest Relations’ / ’Mobility’ to ensure that business visits of the leaders are efficiently handled and productive.

    Follow up and take care of any logistic needs (conference rooms’ reservations, hotel reservations, car transportation, meetings’ logistics, etc.).

  • Facilitate on-boarding of new staff. Work with OSS to ensure all hardware is ready on time and coordinate with the local teams’ People Managers / People Coordinators that a work space is assigned to the new joiners.
  • Track and maintain all necessary records.

  • Periodically assess and update the work from home schemas within each team to ensure the work spaces assigned to each team are enough and well administered.
  • Immediately report any deviation so it can be assessed and remediated in a timely manner.

    Knowledge and Skills Requirements :

  • Excellent interpersonal and communication skills including the ability to build relationships and effectively interact with HR and Recruiting team, IT functional local People Managers, People Coordinators and functional leaders,
  • Excellent English skills (written and oral), advanced level preferred.
  • Excellent domain of Excel, Power Point and Word.
  • This individual should be committed, people oriented, have positive attitude, be active, responsive and responsible, and have a problem solving, analysis, and resolution attitude.
  • Supervision Responsibilities :

  • None. This individual will directly report to the Location Leader.
  • Minimum Qualification

    Bachelor's degree in Information technology, social sciences or equivalent work experience required.

    Experience :

    Experience working with customers in a Shared Services environment, outsourced or BPO industry

    Related experience in a similar position with customer relationship management in a mid to large scale organization managing multiple projects / teams simultaneously with a proven track record on setting up various administrative services with definable contributions to the business

    Note :

    This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and / or the manager.

    Further, the job description is subject to change at the discretion of management.

    What we offer

    As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.

    Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.

    Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer :

  • Continuous learning : You will develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We will provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You will be accepted for who you are and empowered to use your voice to help others find theirs.
  • We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.

    Please contact us to request accommodations.

    EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    Join us in building a better working world.

    Apply now!

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