Job Responsibilities :
Update and Record of activities in relevant IT Ticket Management System, Coordinating and agreeing attendance time and date with key stakeholders.
Effectively and accurately communicate relevant project information to the team.
Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure compliance
Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
Provide support either through phone, remote tools, or in person at onsite
Perform installation as needed either through physical or network medium
Preferred Skillsets : Project Management
Support Network and Server teams by assisting with rack and stack and running cables.
Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders.
Task queue, SLA / KPI Management, Problem Escalation / RCA / CAR), external vendor management.
Work independently and manage team, as well as collaboration with team members.
Customer facing skills, able to communicate clearly and effectively with Client and the Customer
Preferred Skillsets : Technical
Data Center, Infrastructure, IP Network, TCP / IP, Fiber Optics Networking, Access Points, routers, switches, WiFi network.
Clean & Test Fiber & copper cable, LSPM / OTDR / VFL, Physical Cabling.
Networking, Storage, IoT type Hardware, IMAC, PC deployment.
Insert / Remove Media, Replace Defective Components, Configuring Remote Access
Management, control, and monitoring of server infrastructure, Familiar with backup and recovery software and methodologies.
Reboot routers, servers, storage devices or other equipment, Tape Management and Maintenance
Work Experience :
5-7 years of Enterprise IT Infrastructure, Data Center Infrastructure experience or equivalent
3+ years of experience working closely with technical and operations team.
Bachelor of Engineering / Technology / Science or Equivalent Work Experience
MCP / MCSE,CCNP,,CCDP CCNA are desirable certifications
Knowledge of ITIL and experience of working within an ITIL environment would be beneficial