Manager, CEC Training (any NAD CEC)
Buenos Aires Marriott
Buenos Aires, AR
hace 5 horas

JOB SUMMARY any NAD CEC Provides oversight and direction for Trainers and Training Coordinators. Collaborates with key stakeholders at the site level including site leadership and the Workforce Management CoE to perform training needs analysis.

Collaborates closely with the Knowledge Management CoE, Quality Assurance CoE, and Corporate Learning and Development to ensure that appropriate changes are made to the training deployment strategy and content.

CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years’ experience in the business, training, management operations, or related professional area.

  • OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
  • 2 years’ experience in the business, training, management operations, or related professional area. CORE WORK ACTIVITIES Collaborates with site leadership and the Workforce Management CoE to perform training needs analysis for each site Collaborates closely with CEC Leadership, the Knowledge Management CoE, Corporate Learning and Development and the Training CoE to ensure that appropriate changes are made to the training deployment strategy and content Leads Trainers and Training Coordinators in certification / recertification process and associate development initiatives Liaises with the Knowledge Management CoE to execute plans related to knowledge communication and associated training Ensures completed trainings are tracked and reported to Workforce Management CoE for scheduling and HR CoE for career progression tracking Owns Training certification requirements and process Delivers Leadership Training and Master Trainer Training Managing Work, Projects, and Policies Coordinates and implements work and projects as assigned.

    Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems.

    Develops specific goals and plans to prioritize, organize, and accomplish work. Sets and tracks goal progress for self and others.

    Monitors the work of others to ensure it is completed on time and meets expectations. Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.

    Leading Team Creates a team environment that encourages accountability, high standards, and innovation. Leads specific team while assisting with meeting or exceeding department goals.

    Makes sure others understand performance expectations. Ensures that goals are being translated to the team as they relate to tracking and productivity.

    Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

    Understands employee and develops plans to address need areas and expand on the strengths. Provides the team with the capabilities needed to meet or exceed expectations.

    Leads by example demonstrating self-confidence, energy and enthusiasm. Conducting Human Resources Activities Acts proactively when dealing with employee concerns.

    Extends professionalism and courtesy to employees at all times. Communicates / updates all goals and results with employees.

    Meets semiannually with staff on a one-to-one basis. Establishes and maintains open, collaborative relationships with employees.

    Solicits employee feedback. Interviews job candidates and assists in making hiring decisions. Receives hiring recommendations from team supervisors.

    Ensures orientations for new team members are thorough and completed in a timely fashion. Observes behaviors of employees and provides feedback to individuals.

    Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

    Manages group or interpersonal conflict. Informs and / or updates executives, peers, and subordinates on relevant information in a timely manner.

    Manages time effectively and conducts activities in an organized manner. Presents ideas, expectations and information in a concise, organized manner.

    Uses problem solving methodology for decision making and follow up. Performs other reasonable duties as assigned by manager.

    MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

    Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives;
  • initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

    Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

    Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

    Customer Relationships - Develops and sustains relationships based on an understanding of customer / stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives;
  • utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and / or support the goals of an organizational unit.

    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.

    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.

    g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents.

    Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer.

    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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