Job Description
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm.
You'll work collaboratively in teams on a wide range of projects based on your primary area of focus : design or programming.
While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines.
Finally, you'll have the opportunity to develop professionally and to grow your career in any direction you choose.
Responsibilities :
Participate in the 24x7 support coverage as needed
Provide L2 level application support for applications in Regulatory Reporting space
Expertise in Incident, Problem and Change Management processes and tools
Establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI) and Error Budget for key Production services.
Implement required telemetry and observability to monitor and measure the quality of service in real-time against the established SLO.
Manage, track and validate all changes to the Production, Disaster Recovery environment
Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
Qualifications :
Bachelor’s degree or equivalent experience in software engineering
Excellent debugging and trouble shooting skills
Sound knowledge on Unix / Linux and shell scripting
Knowledge of programming languages like Python for automation
Strong Oracle database knowledge. Knowledge of Microsoft SQL Server is a plus
Comfortable working in Agile mode and proficient in Continuous Integration and Continuous Delivery
Understanding of SRE concepts
ITIL or equivalent
El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece. Ley Nº 6471 CABA
