We are looking for a Project Manager to join our team :
The Project Manager will work within Customer Experience and cross-functionally to lead projects for the CX Insights program, including but not limited to planning, executing, and optimizing customer feedback mechanisms.
As Project Manager, you will develop project plans and timelines, as well as tracking and communicating critical project achievements.
You will be the primary point of contact for the project and will be responsible for providing regular project updates to all project stakeholders.
Note : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
More specifically you will :
Manages administration and enablement of customer surveys (i.e NPS) and other technical projects related to data collection
Leads all aspects of the development and implementation of assigned projects and serves as the main point of contact for those projects
Gather stakeholder requirements and project objectives
Coordinate with technical SMEs to evaluate system for design solutions
Audit existing processes and projects and provide recommendations to simplify and automate
Regularly meets with internal customers of an assigned project to provide status; present reports defining project progress, problems and solutions
Responsible for handling multiple projects simultaneously
What we need from you :
Bachelor’s degree or equivalent relevant work experience / training
1-3 years experience
Fluent English (verbal and written)
Strong time management, organizational and decision-making skills
Experience with Pendo, GetFeedback, SurveyMonkey or other survey tools a plus
Voice of Customer / customer research background a plus
Essential Job Functions :
o Interact effectively with teammates, colleagues and customers
o Comprehend and communicate complex concepts
o Concentrate, analyze and resolve complex problems
o Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
