Safety Operations Specialist
IQVIA
Buenos Aires, AR
hace 2 días

Job Description

Join us on our exciting journey!IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.

Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Description

Joining IQVIA, the world’s leading comprehensive Human Data Sciences organization and working in partnership with a major Pharma company, these positions will put you at the forefront of Patient Safety.

With daily direct contact with Health Care Professionals (HCPs) and patients, the very people we are working to help, this is a highly visible and important role within IQVIA, essential to our core goal of patient safety.

  • You will work within a motivated, global well-trained Lifecycle Safety team. Depending on your level of experience, the roles will vary and may include leadership responsibilities and Subject Matter Expert (SME) trainer responsibilities in the following therapeutic areas : Respiratory;
  • Infectious diseases, Immunology and Inflammation; HIV & Oncology.

    You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment.

    To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-

    house safety experts to plan and progress your MI / PV career

    PURPOSE

    In these combined MI / PV roles, you will use both your scientific background and your language expertise to share medical information and receive and document adverse events.

    You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world.

    You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert / trainer in each therapeutic area.

    RESPONSIBILITIES

  • Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
  • This does NOT include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.

  • Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-
  • related tasks as needed e.g. regulatory reporting

  • Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
  • Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges / issues and successes.
  • Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
  • Build a positive, collaborative team environment with other Lifecycle safety team members
  • Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
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