Wintel Support Engineer
DXC Technology
Cordoba, Cordoba , Argentina
hace 6 días

Job Description : Position Summary

Position Summary

  • This role will be responsible for the day to day support of all Wintel based Servers within the client environment, performing troubleshooting and resolving incidents.
  • Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.
  • Maintain service availability
  • Create and maintain relevant server support documentation.
  • Provide input into change control, project planning and BC / DR activities.
  • Perform general Wintel and VMware support duties and schedule maintenance tasks as required.
  • Adhere to change control create and implement changes as required to maintain the environment and ensure stability of the Windows Server environment and relevant supported services.
  • Assist with projects as required. Some project may require after hour work.
  • EXPERIENCE REQUIREMENTS

  • 5+ years of overall experience with Wintel based server support within server environments exceeding 500 servers.
  • Advanced troubleshooting skills application / service, OS and hardware
  • Intermediate scripting skills (Powershell, VBS, Ansible)
  • Intermediate automation skills (ansible, puppet, chef, salt)
  • Good understanding of SAN
  • Advanced experience in converged infrastructure administrations
  • Ability to accurately perform RCA on resolved incidents and problems
  • Be able to successfully demonstrate proficiency in at least 90% of Technical knowledge requirements and be able to perform 100% of Key responsibilities.
  • Ability to increase proficiency to 95% within 12 months with some guidance from senior team members.
  • Ability to mentor Junior team members.
  • Qualifications and Education Requirements

  • Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
  • Relevant Windows Administration experience
  • Microsoft and / or VMware certification is a plus
  • ITIL Foundation Certificate v3 or v4 is a plus
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