The Knowledge Manager is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the knowledge plan for domains (service line, markets, industry markets).
This includes timely and consistent delivery of community, content, and culture activities as set out in the domain’s integrated knowledge plan and as defined by EY’s standard knowledge products & services.
This position will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-
to-end service execution. Within Knowledge Services this position will understand the domain’s business priorities to optimize Discover site / page and content requests, monitor the quality of submissions against the agreed standards, execute the content sourcing and harvesting activities, and will ensure consistency with content and community standards.
This position will monitor the quality of the content collection against the agreed standards. This position will support the execution of culture projects and campaigns This position will escalate recommendations for improvement as needed.
What are you going to do?
Contribute to knowledge management transformation, innovation and service excellence programs
Contribute to and execute standards, methods and enablers to support the consistent, end to end service execution of content, culture and community, while adhering to functional and GDS KPIs
Use analytics and common reporting to measure the quality and success of the knowledge management end to end service
Execute content harvesting campaigns and submit appropriate results to Discover, while partnering with Digital Producers to ensure appropriate hand offs and prioritization
Optimize content and conduct editorial review of Discover site page / content requests and Discover communities sites across domains, as required
Optimize knowledge submissions, and, once auto-tagged, monitor content for accuracy and make improvements as appropriate
Optimize Discover tools & resource pages for enhanced self-service of global knowledge products and external data contracts
Execute site updates / re-design efforts and Discover suite sustain plan (including site project management, wireframing and content)
Build and deploy endorsed networks and communities of interest (leveraging SharePoint and Yammer) where use case meets required criteria, based on guidance from R&I Knowledge Manager
Conduct technology assisted post provisioning reviews of new SharePoint sites, and accelerate recommendations with R&I KM
What do we need from you?
Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
Understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-
in and sponsorship from the business
Understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project execution skills and experience in leading small projects to achieve milestones and objectives
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
Ability to work in a dynamic environment and prioritize projects based on importance and urgency
Shift : Monday to Friday 9-6PMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.