Job Summary :
The Knowledge Manager Assistant Director is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan.
This position will work closely with the Banking & Capital Markets Domain KM team and Insurance KM team and deliver on the globally funded remit of KM services.
This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis).
EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation.
This position will demonstrate strong support and use of KM products and services, deliver in activities aligned to the KM value chain and RACI, and will engage in mentoring junior team members to support consistent delivery.
This position will elevate ideas to streamline, simplify and improve business impact and efficiency.
The Knowledge Manager Advanced Manager will have a primary Banking & Capital Markets and Insurance domain focus and will be expected to engage in cross domain and transformation programs.
This position will deliver against the full end-to-end knowledge management value chain including content, community, and culture activities.
Overall success will be measured by the achievement of domain KM priorities and contributions to KM expectations and functional KPIs.
This position actively leverages KM analytics to bring new ideas, has a continuous improvement mindset, and helps to cultivate high performance teaming.
Purpose of the Job :
Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations and functional KPIs (consistent standards, methods, etc.
and KM value chain / RACI
Collaborates effectively across the KM team and demonstrates role model behavior for high performance teaming
Adheres to and role models consistent use of methods, standards, etc.
Measures success of the end-to-end KM delivery via domain and functional KPIs; ensures timely completion of time and project tracking;
leverages common reporting and analytics to improve performance and proactively elevates ideas to improve service delivery
Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services
Effectively collaborates across geographies and cultures
Provides timely performance feedback for team members, engages in meaningful coaching and mentoring opportunities, actively engages in the onboarding of new team members, and provides counseling to some team members
Analytical / Decision Making Responsibilities :
Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions
Ongoing evaluation of end-to-end KM services to deliver value to the domain
Objective maturity assessment of the domain to provide recommendations for additional enhancements
Engage key stakeholders and deliver effective change and progress the knowledge culture
Identify opportunities to achieve a step change advancement of the accessing knowledge
Knowledge and Skills Requirements :
Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Strong executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
Supervision Responsibilities :
May coach and mentor less-experienced members of the domain team including other Knowledge Managers
Other Requirements :
May require occasional travel, both domestic and international
Proficient in English, both written and verbal
Job Requirements : Education :
Bachelor’s / University degree, preferably in business
Advanced degree a plus
7 10 years of knowledge management or equivalent experience.
Five or more relevant domain experience
Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Professional service industry experience or client-serving experience strongly preferred
Certification Requirements :
n / a
Note : This job description is intended as a guide to reflect the principal purpose of the job. However, it is not an all-inclusive listing of the required job responsibilities and these may vary depending on the particular geographic location of the job and / or the manager.
Further, the job description is subject to change at the discretion of management.