Client Technology-Delivery Excellence - Performance Manager - Global Delivery Services
Buenos Aires, CABA, AR,
hace 1 día

CT Performance Manager- Assistant Director

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale.

You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise.

As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY.

That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY responsibilities

The selected candidate will be a blend of a business analyst and project manager and will have the following :

  • Ability to lead to gather, understand and write business reporting requirements
  • Strong analytical capabilities to identify inter-dependencies of existing reports for design considerations on new reporting
  • Lead the effort to engage Performance Leader to clarify functional requirements, processes and data flow to align reporting capabilities or constraints
  • Integrate the solution into the product delivery teams, which may include the provision of enablement materials and training agenda to facilitate adoption and integration of the reporting, standards and processes into the business cycle
  • Verify, through different testing practices (ex. UAT), that the solutions meet the functional requirements and resolve specified business problems if applicable
  • Management of small to medium strategic projects defining and managing scope, plan, timelines, and quality
  • Analyze delivery reporting data
  • Develop relationships within the cross-functional teams that are apart of delivery
  • Assist in maintaining consistency of standards across delivery
  • Assist in the preparation of training material and training plan on standard delivery approach to be supplied to impacted functions
  • Skills and attributes for success

  • Ability to plan, lead and direct tactical activities to scope work effort and eventually capture business requirements for analysis, and prioritize features to produce required reporting outcomes
  • Knowledgeable and capable of conducting and handling requirements of varying complexity through its lifecycle and validating with Performance Leader
  • Excellent communication skills and confident to identify, negotiate and mitigate difficult circumstances (ex. changing requirements scope)
  • Have been involved in client training activities ranging from provisioning of quick reference or user guides, conducting functional walkthroughs, creating training nuggets and addressing FAQs to integrate solution functions into business tactical activities
  • Ability to engage and collaborate in diverse settings of people, perspectives and experiences
  • A sense of urgency, agility, decisiveness, and ability to work well under pressure
  • Ability to listen and to think independently, and be a curious and creative person
  • To qualify for the role, you must have

  • Significant relevant experience in either an internal or external business analysis role, project management role, or similar
  • Significant technical knowledge and experience in delivering IT solutions, providing comprehensive technical advice and understanding user requirements
  • Bachelor's degree in Business, Engineering, IT, Science, or other Technical qualification with 10-15 years in a corporate IT environment
  • Experience working in Software product development projects using traditional as well as Agile methodologies
  • Ideally, you’ll also have

  • Experience working with ADO
  • What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion
  • A confident individual who is comfortable communicating with all rank levels
  • What we offer

    As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.

    Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.

    Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer :

  • Continuous learning : You will develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We will provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You will be accepted for who you are and empowered to use your voice to help others find theirs.
  • We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.

    Please contact us to request accommodations.

    EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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