Billing Team Iberia
Accenture
Buenos Aires, AR
hace 5 días
source : DirectEmployers Association

Job Description : The position is oriented to join to the Billing Team SPAI, this team gives support to different Geographies

  • Run the billing process, including all types of documents (proforma invoices, credit notes, etc..), carrying out all the necessary control steps to ensure the accuracy of these.
  • Ensure compliance with SLAs
  • Tracking of each of the requests till their completion
  • Managing internal customer interactions and troubleshooting
  • Escalate issues to supervisor in a timely manner
  • Collaborate with the execution of metrics related with the : 6 am to 15 pmIMPORTANT : given the characteristics of the billing process is to wait certain amount of overtime during peak of the month (eg.
  • beginning / end of the month). Also, since it provides support to various geographies whose holidays do not necessarily coincide with the locals, it is necessary to maintain staffing during holidays from Argentina so availability is also required to work on those dates.

    Type of experience1 + years of experience in administrative tasks. Technical & Personal Skills

  • PC Domain (MS Excel, Outlook), knowledge of SAP is an advantage
  • Ability to solve emergencies and work under pressure
  • Attention to detail and follow-up procedures
  • Initiative
  • Excellent interpersonal relationship
  • Flexibility
  • Communication
  • Focus on results
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