Corporate Law Staff - EY Global Delivery Services
EY
Buenos Aires, CABA, AR
hace 4 días

Job purpose :

Engagement Management aspects :

Handle a portfolio of GCR clients and a team of analyst and advanced analyst

Partner with Global Engagement leadership to provide central management for medium to large

engagements

Point of contact for service delivery and issue resolution for work delivered from global delivery

services

Highlight issues & risks to global engagement leader and participate in the mitigation plans

Work with multiple teams across the GCR network to ensure smooth delivery of GCR engagements

Participate in client calls to provide status update of the engagement

Understand client requirements and ensure engagement processes meet requirements

Design and develop new processes that can increase the scope of GCR GCS

Participate in business development activities, network with GCR country teams and promote usage

of global delivery services

Apply project management concepts to engagements in the portfolio are delivered well

Monitor and control engagement and people issues in a mature manner

Identify service delivery and process gaps which can be fixed to improve service delivery

Consult with offshore teams on best practices for engagement set up and management

Accountable for the customer satisfaction scores of the portfolio

People aspects :

Manage performance by sharing knowledge , conducting training & assisting with problem solving

Provide Analyst and Advanced Analyst with feedback; complete periodic performance reviews and

appraisals

Responsible for career development, mentoring, retention and knowledge gaps for team.

Providing guidance to Counselees in developing career performance goals and monitoring those

goals throughout the performance year

Leading in designing, developing and implementing operational excellence projects

Ensuring a positive work environment for the team

Reporting :

Review engagement status on a periodic basis highlighting risks and issues and achievements

Understand queries from client facing teams and work with local EY professionals for solutions

Client / Service Management Responsibilities :

Consistently provide high quality work and lead by example

Contribute to client satisfaction by providing timely and effective responses to stakeholders via email

and calls to address needs and concerns

Maintain collaborative relationships with EY colleagues and leadership

Assist Managers on projects, as requested

Proactively identify issues and recommend solutions

Demonstrate professionalism and poise in demeanor, attitude, communication, behavior and

interaction with others

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