Site Reliability Operations Engineer III- Remote Eligible Role
Beauty For All Industries
hace 3 días



Only Latam based applicants will be considered at this time open to working remotely from home if living in Argentina, Brazil, Colombia, Cost Rica, Peru, Chile.

About the Role :

We are looking for a Site Operations Engineer to help maintain the availability and performance of our public-facing sites.

You will be the first line of response when issues arise on our sites (outages, performance, etc). You will also take an active role in capacity management during big events (flash / holiday sales, promotions, etc).

Are you looking to join a growing global team? If so, we want to hear from you.

What You’ll Be Doing :

  • First-line response for site issues
  • Handle the incident management lifecycle, from triaging alerts, troubleshooting and escalating as needed, ensuring bugs and / or other issues are filed with the appropriate engineering teams, to facilitating retrospectives
  • Manage capacity before, during, and after big events, e.g., scaling services, queue configuration, and other traffic balancing techniques
  • Collaborate with Site Reliability Engineers to ensure runbooks and SOPs are accurate and up to date
  • What We’re Looking For :

  • Experience in a NOC or other 24 / 7 frontline operation
  • Experience with time-series and monitoring systems such as Datadog, SignalFx
  • Experience with APM systems such as New Relic
  • Core Operations experience with Linux
  • Experience with automation and configuration management tools (Puppet, Chef or similar)
  • Strong belief in driving operational excellence with owning efficiency and automation at the core of operations
  • Knowledge of AWS services such as EC2, ELB, and RDS
  • Knowledge of ITIL incident management or similar frameworks
  • Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc.)
  • Experience with log aggregation and analytics systems such as SumoLogic or Splunk
  • Experience with traffic shaping methods like rate limiting and connecting limiting
  • Ability to work in shifts that cover weekends
  • Bonus if You Have :

  • Certifications in ITIL or AWS
  • What We Offer :

  • Competitive salary
  • Paid time off & work from home flexibility
  • Learning & development programs

    BFA Industries inspires everyone to express themselves, making beauty more accessible to all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression.

    We’re home to beauty subscription brands IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments.

    Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done.

    We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

    As we are US based company to comply with country specific employment laws we partner with local in country payrolling agencies

    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.


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