Ensures a stable operating environment and attains maximum utilization of system facilities. Operates and monitors console systems and peripheral equipment.
Troubleshoots and restores routine technical service and peripheral equipment. Escalates complex problems to appropriate support teams.
Performs additional job duties as required.
Scope of Job
Provides support for moderate tasks. May coach and mentor less experienced technicians.
Possesses moderate knowledge of specific functions or tasks they support. General understanding of business issues.