Order Management Specialist
About the Position
MuleSoft is expanding its Order Management team globally to support our growth. We are a team of highly motivated and talented people who are responsible for the accurate, timely and efficient processing of customer contracts, booking our orders as per MuleSoft policies and provisioning of our product offerings for customers.
As an Order Management Specialist, you will be responsible for closing and provisioning customer orders, and ensuring the data quality in our systems of record.
You will be responsible for reviewing contracts, interpreting the commercial terms, and making judgements as to the bookability of the order within the guidelines of MuleSoft’s booking policy.
You will be expected to be able to articulate and debate the decisions made as necessary with the field sales organization.
As an Order Management Specialist, you will also facilitate the provisioning and delivery of customer subscriptions and products.
Additionally, a portion of your time will be spent responding to questions from Customer Success, Sales, Finance, and Legal regarding the status of customers, their provisioning, and other miscellaneous items.
This role is very process-oriented. The ideal candidate would possess an appreciation for procedure with the ability to recognize areas for improvement and efficiency.
You will have the opportunity to get involved in project work related to order processing and accuracy, system improvements and data quality initiatives.
In doing so, you will directly contribute to the company’s business outcomes.
In addition, this individual will serve as a data steward, ensuring all of our prospect, customer, contact, opportunity and subscription information is accurate and reportable.
Complete a thorough training at Salesforce San Francisco headquarters
Develop a strong understanding of MuleSoft’s business model and bookings policy.
Learn how to use the systems involved in order booking and product provisioning, ensuring you understand the implications of each step.
60 Days :
Robust understanding of our order management process with the ability to book new / add-on subscription, renewal, and service orders.
Participate in the deal checking process, validating all orders are complete and opportunity records are free from error.
Identify, develop, and progress a process improvement / system project.
90 Days :
Become an expert in the MuleSoft booking process, proactively engaging with Sales Operations and Sales in providing guidance as to how an order will be booked based on the proposed deal structure.
Excellent understanding of all MuleSoft products and entitlements, both current and legacy.
Measurable progress or completion of at least 1 process improvement project.