ET_BO_13755_Telecom Expense Specialist - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 2 días

The opportunity

Sitting within the Telecoms Team, this role will support GVMO strategy in term of Telecom expense management.

This includes the implementation, over a multi-year period of time, and administration of a Telecom Expense Management (TEM) service, provided by a third-party vendor

  • to manage local mobile expenses and contracts across multiple EY member firms
  • to support internal service owners in managing voice and data wireline expenses
  • to keep telecoms contracts and cost under control and optimized
  • to ultimately provide and be accountable for an end-to-end service to our internal customers, leveraging the TEM vendor
  • The candidate will also become a trusted advisor, especially in the mobile area, providing guidance and best practices to managed countries.

    Your key responsibilities

  • Actively contribute in TEM tool implementation process, following the deployment plan
  • Understand specific needs in the countries where the service is to be deployed and be able to transform them in requirements to be discussed with the TEM vendor.
  • Reach an excellent proficiency level on the TEM tool utilization
  • Supervise TEM operations where the service is already deployed; this includes Definition of reports on mobile and fixed spend / volumes Dispute management with Telecom carriers Inventory management Invoice audit and optimization Provisioning
  • Day by day operational relationship with the TEM vendor, acting as a main interface between GVMO and the vendor in managed countries Services requests follow up Incident and change management Escalations Participate to Services reviews TEM Vendor performance
  • Facilitate communication between local carriers and the TEM vendor
  • Keep relationship with member firms contacts and stakeholders (provide reporting and analysis as needed)
  • Work in collaboration with Technology Procurement and provide relevant input during RFP and contracts negotiation processes.
  • Keep relationship with local carries to monitor overall performance of contracts and service (contract compliance) and minimize value leakage
  • Skills and attributes for success

  • Fluent English skills in speech and writing
  • At least 2-year experience in dealing with technical and commercial aspects of Telecommunications (fixed voice, data and mobile) in telecoms market worldwide (billing, contracts, tariff models, technical infrastructure)
  • A good understanding of Telecoms contracts and contractual language as well as an appreciation of the complex global, member firm and entity organizational structures that the contracts operate across
  • Advanced experience in data analysis and visualization
  • To qualify for the role, you must have

  • Strong teamwork and collaboration skills, comfortable working virtually and independently
  • Ability to work in a multi-cultural environment
  • Ability to learn quickly and work in a high pace, agile environment
  • Ability to work under pressure and to tight deadlines, managing multiple priorities effectively
  • Ideally, you’ll also have

  • Experience in dealing with TEM providers and TEM operations on a global scale
  • Experience in operational vendors management
  • Solid interpersonal relationship management skills
  • What working at EY offers

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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