IT Service Management Analyst
ExxonMobil Chemical
Buenos Aires, B, AR
hace 4 horas

ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*)

About Us

ExxonMobil is one of the world's largest publicly traded international Oil and Gas Company, providing energy that helps underpin growing economies and improve living standards around the world.

ExxonMobil uses innovation and technology to deliver energy to a growing world. We explore for, produce and sell crude oil, natural gas and petroleum products.

We operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.

We are EMIT. ExxonMobil’s Information Technology arm with over 6,000 associates working globally to provide IT guidance and support to one of the world’s most established companies.

But aside from that, we’re a hip crew of technologically smart and savvy individuals, and we make a great team. One that focuses on collaboration, encourages creativity, and embraces change.

We’re continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top.

Through its different affiliates, ExxonMobil has been present in Argentina for over 100 years, helping satisfy our country's energy needs.

For more information please ckick on the followingl link

Job Summary

An IT Service Management Analyst works with other ExxonMobil’s employees by supporting internal customers and helping to identify process improvement opportunities across organization, project, and progress to enable it.

This professional acts as point of contact for all projects being worked on within the region, and is also responsible for project integration and support.

Responsibilities

  • IT asset management and tracking for regional organization;
  • Incident and change management for the region;
  • Ensure local consideration are reflected in project scope and plans;
  • Coordinate with local IT teams to deploy equipment in accordance to EMIT best practices. Steward local progress and provide feedback to project team;
  • Ensure local IT teams are trained to support service upon project completion;
  • Provide guidance and support to other project resources. Interfaces with service providers to ensure project funding is in place and provide them with sufficient information;
  • All these activities and many more are supported by our Agile teams with expertise in different technologies.

    Qualifications

  • Degree in Systems Engineering / IT, or close to graduating;
  • Advanced verbal and written communication English skills;
  • Continuous learning mindset;
  • Strong interpersonal and team working skills;
  • Ability to effectively collaborate with teams in multiple locations;
  • Customer focused;
  • Innovation mindset;
  • Proactivity and ability to work independently;
  • Oriented towards process improvement, with interest in solving problems and scale solutions globally;
  • Broad IT background, with Infrastructure experience;
  • Desired Skills

  • Working experience in an Agile organization;
  • Experience with IT processes (change management, incident management, asset management, etc.);
  • Continuous process improvement / ITIL methodology;
  • Broad understanding of infrastructure (network, server, telecom) and applications concepts;
  • Project management and coordination;
  • Afiliada ExxonMobil significa Exxon Mobil Corporation y / o toda persona, individuo, sociedad de persona, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad, directa o indirectamente controlante, controlada por Exxon Mobil Corporation o bajo control común con Exxon Mobil Corporation.

    Para los fines de esta definición el término "control" (incluyendo los términos "controlante" y "bajo control común con") significa posesión, directa o indirecta del poder para dirigir o disponer la dirección del manejo y políticas ya sea a través de la titularidad de títulos, acciones, cuotas o cualquier otro documento con derecho a voto, o por contrato o de otro modo, respecto de cualquier persona, individuo, sociedad de personas, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad."

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