Customer Success Manager
AppsFlyer
Buenos Aires, Argentina
hace 1 día

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships?

Do you know how to deal with VIP clients and big brands? Then you just might be the right candidate for our Customer Success Manager Position!

This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business.

Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

What you’ll do

Manage clients’ accounts on all levels : technical, business, support, and product and help them succeed in their goals

Handle new feature releases.

Provide client feedback internally

Provide client training and webinars

Upsell existing clients

Introduce new features

What you have

At least 2 years of experience as Customer Success Manager in B2B companies or in Customer Facing Roles

Mother tongue level English for both spoken and written communication

Experience within the ecosystem

Product management sense / familiarity

Web marketing and digital advertising experience

Some technical background and analytical experience

Ability to thrive in a fast paced and dynamic work environment

Additional languages

Being introduced by an AppsFlyer team member

Experience with a product / SaaS company

SQL or coding experience

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