CLIENT SUPPORT MANAGER SENIOR
Lumen
OLIVOS, AR
hace 1 día
source : DirectEmployers Association

About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work.

With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn : / lumentechnologies, Twitter : lumentechco, Facebook : / lumentechnologies, Instagram : lumentechnologies and YouTube : / lumentechnologies.

The Role Position Objective / Summary : Provides pre- and post-sales support to Global Accounts, with the objective of protecting and growing revenue associated with regional Latin American Accounts, as well as ensuring a positive customer experience.

The Main Responsibilities + Provides pre- and post-sales support to Global Accounts with services in Latin America, including participation in commercial meetings to lend expertise of post-sales support processes and set expectations, as well as leading service and billing reviews to ensure customer satisfaction and ensure identification and resolution of concerns or problems.

  • Maintain and grow regional base of accounts in partnership with Account Manager.+ Reduce churn by identifying and managing risk.
  • Identify opportunities for account development and revenue growth within the account base.+ Act as a customer advocate to meet and exceed our customer's expectations, and ensure a good customer experience.
  • Manage the overall delivery satisfaction of services provided to our customers by interfacing with operations teams internal to CenturyLink.
  • Ensure sold revenue is billed in a timely and accurate manner coordinating with appropriate internal teams.+ Ensure protection and growth of revenue by tracking customer run rate on a monthly basis and monitoring contract renewal dates.
  • Participate in renewal process where required.+ Facilitate account development and long-term relationships working with and fostering account contacts, sales team and internal CenturyLink support system.

  • Accommodate and learn multiple systems, platforms and tools in order to support customers with cross-regional services, maintain flexibility in finding solutions to support customer needs and also CenturyLink interests.
  • What We Look For in a Candidate + 5-8 years telecommunications sales support experience.+ Must have data support experience (Data Transport, IP, IPVPN, etc.

    Ability to identify opportunities and provide solutions to meet customer needs.+ Ability to communicate service capabilities to domestic and international customers, explain delivery expectations to customers.

  • Some travel will be required to customer site, including periodic international travel.+ Some sales experience or telecom technical experience preferred+ Experience with regional and international carriers or customers preferred+ Bilingual ability : Must speak English and Spanish (if Brazil - English, Portuguese, Spanish)Requisition # : 257180 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").
  • We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Job duties and responsibilities are subject to change based on changing business needs and conditions.

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