About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work.
With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn : / lumentechnologies, Twitter : lumentechco, Facebook : / lumentechnologies, Instagram : lumentechnologies and YouTube : / lumentechnologies.
The Role Position Objective / Summary : Provides pre- and post-sales support to Global Accounts, with the objective of protecting and growing revenue associated with regional Latin American Accounts, as well as ensuring a positive customer experience.
The Main Responsibilities + Provides pre- and post-sales support to Global Accounts with services in Latin America, including participation in commercial meetings to lend expertise of post-sales support processes and set expectations, as well as leading service and billing reviews to ensure customer satisfaction and ensure identification and resolution of concerns or problems.
Participate in renewal process where required.+ Facilitate account development and long-term relationships working with and fostering account contacts, sales team and internal CenturyLink support system.
What We Look For in a Candidate + 5-8 years telecommunications sales support experience.+ Must have data support experience (Data Transport, IP, IPVPN, etc.
Ability to identify opportunities and provide solutions to meet customer needs.+ Ability to communicate service capabilities to domestic and international customers, explain delivery expectations to customers.
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.