IT User Experience Design and Data Analyst II
Avaya
Buenos Aires, B, AR
hace 1 día

About the Responsibilities

  • Build Conversational AI-powered solutions for digital transformation of support operations
  • Leverage from available technology by connecting the digital agent with different interfaces and applications
  • Build Cognigy flows for the IVR and Digital Agents
  • Develop User Facing Forms for the Web Front End to our ticketing system HP Service Manager
  • About the Requirements

    Experience :

  • Web and application development
  • Chat Bot (Digital Agent) Flow development (preferable)
  • Previous call center application experience. Ticketing, IVR, chat, and processes
  • Knowledge of Cloud Contact Center Applications and AI (preferable)
  • Skills & Competencies :

  • Javascript and NodeJS (Intermediate)
  • Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability
  • Additional information :

  • Fulltime, remote working, no travel required.
  • Strong customer experience skills preferred.
  • Education / Qualification :

  • Bachelor's degree or equivalent level of experience in the requirements of this position’s requirements.
  • Preferred Professional certifications : ITIL, FullStack Development, Web Development
  • Preferred Certifications

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