Account Manager | Primary Segment
S&P Global
Buenos Aires, Argentina
hace 6 días

Account Manager (S&P Global Market Intelligence)

The Role : Account Manager Primary Segment.

Grade (relevant for internal applicants only) : 9

The Location : Buenos Aires

The Team : As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed.

Account Managers works with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with our organization.

The Impact : In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model.

You will be a part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure.

This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business.

What’s in it for you :

  • Exposure to senior management within the client base of the Financial Institutions segment
  • Working with a dynamic and global Account Management team, alongside numerous internal counterparts like Product Management, Client Support, and Marketing
  • Autonomy as an owner of a book of business, managing complex renewal relationships and sourcing cross-sell opportunities
  • Professional and personal growth while supporting an evolving, dynamic team
  • Responsibilities :

  • Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
  • Discuss current service use case
  • Assess clients' needs for new opportunities and work to close greenfield sales
  • Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
  • Manage incoming calls and e-mails from assigned accounts
  • Provide client training through a variety of channels
  • Contact all new contracts added and users to drive product adoption
  • Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
  • Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
  • Secure renewal through coordination with pod lead, manager, and other teammates
  • Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
  • Maintain and grow industry knowledge by attending webinars and other topical trainings
  • Other tasks as assigned
  • What We’re Looking For :

    Basic Qualifications :

  • University degree or equivalent education
  • Professional, fully fluent English speaker
  • Experience working with corporations and professional service organizations in a client service, sales, or product support role / setting
  • Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
  • Proficiency in MS Office, Excel and Salesforce
  • Strong interpersonal communication skills and confident in delivering product demonstrations
  • Preferred Qualifications :

  • Experience in client-facing roles
  • Adapting to changing technology and familiarity with CRM-software (like Salesforce.com), SalesLoft, etc.
  • Provide superior customer experience through creative problem-solving skills and implementation of long-term planning / strategy to meet the client needs
  • Demonstrated ability to be an effective, influential negotiator
  • Strong interpersonal and communication skills
  • Team player with curious attitude, willing to learn
  • Please apply with your English CV. Recruiting process will be in English

    About Company Statement :

    S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    Equal Opportunity Employer :

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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