Program Manager, Google Cloud Professional Services Governance
Google
Buenos Aires, Argentina
hace 1 día

The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud.

Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Publishing and Knowledge Management team helps our global organization with operational excellence in promoting and delivering Cloud Professional Services.

We do this by providing global structure, processes, standards, and policies for how Cloud Professional Services promotes and delivers professional services.

To help our customer-facing teams grow and scale rapidly, you will play a key role in generating, maintaining, and creating awareness for content in our global information hubs and onboarding programs.

You will also lead and support in various programmatic aspects of developing and launching our service kits and service offerings which are critical to sales and service delivery stakeholders across the Cloud Customer Experience organization.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future.

Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Support or lead complex, multidisciplinary projects, including managing project schedules, identifying risks, and clearly communicating goals to project stakeholders.
  • Gather perspectives and input using appropriate techniques to build consensus, increase awareness, and increase adoption and compliance.
  • Organize and conduct regular stakeholder meetings, and communicate summaries and action items.
  • Put agreed-upon ideas and direction into action, ensuring clear ownership and accountability; driving for clarity and speed of decisions, and monitor / lead the effectiveness and progress of key initiatives.
  • Run global programs, ensuring the program processes and workflows are adhered to and documentation is updated as needed.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in a technology or management consulting organization.
  • Experience with Google Workspace (Sheets, Slides, etc.) or equivalent tools.
  • Preferred qualifications :

  • Ability to create, organize, and maintain clear and concise content for global consumption in multiple formats (Sites, Docs, Slides, Sheets, Forms, Tables, KBs, etc.)
  • Familiarity with consulting or professional services delivery.
  • Highly organized, analytical and detail oriented.
  • Excellent project / program management skills and ability to keep multiple priorities moving at the same time.
  • Excellent communication skills in English, both verbal and written.
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