Account Manager
Merkle
City, AR
hace 2 días

Company Description :

Merkle is a customer experience transformation business partner to the Fortune 1000. The future of brand loyalty and competitive advantage is the customer experience, and we empower the world’s leading brands to transform their data, technology, and organizational capabilities to deliver those differentiated customer experiences across marketing, sales, commerce, and service.

For more than 30 years, we have built upon our heritage in data, analytics, and technology, building unmatched skills in hyper-personalization.

Our combined strengths in CX consulting, data transformation, and digital transformation drive improved marketing results and competitive advantage for our clients, including brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies.

With more than 13,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2020 net revenue of $ billion.

Job Description :

The Account Manager helps maintain client success by providing service and value to our clients. The Account Manager manages daily creation of programs for a client in the pharmaceutical industry and is the direct liaison between the internal departments and the client.

The Account Manager also supports our strategic, tactical and support departments (creative, production, media, technology, and analytics) to achieve our client and our goals.

  • You will be the primary conduit between the client and Merkle business / support teams
  • You will manage multiple project timelines and resources across digital media and other performance marketing channels
  • You will provide leadership to the internal Merkle team on behalf of the client
  • You will set internal communication plans / methodology
  • You will help market strategies, testing, and execution of client programs
  • You will guide creative delivery management for omni channel campaigns including : creative briefs, developing and reviewing creative versions, collaborating on the development of test and learn plans
  • You will coordinate our client meetings; responsible for communication with main client contacts
  • You will ensure quality of client deliverables to include campaign counts, reports, change requests and proposals.
  • Be the first line contact for error resolution
  • You will produce and interpret project and financial reports, billing, and invoicing
  • Ensure on time, on strategy, accurate program execution
  • You will lead and motivate internal team to produce best in class work
  • You will foster a collaborative and high-achieving internal dynamic team
  • You will report to the Account Director
  • Qualifications :

  • Bachelor's degree or equivalent experience
  • 5-7 years+ in client services / account management for a digital performance marketing agency or a combination of agency and client-side work.
  • Email marketing experience
  • Collaborate with remote team members
  • Project management and negotiation skills
  • Comfortable with data, response metrics and trends
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