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Job ID : R-22396Position Overview : The position will manage the business relationship for the South Latin Customer & Commercial Leadership (CCL) team.
This role is critical to enabling growth for the system through delivering customer and commercial IT solutions. The position will be part of the IT service team of Global Customer & Commercial Leadership (GCCL) to : 1.
Lead the creation and adoption of solutions between bottlers and TCCC in South Latin, that are global in nature and can be adopted cross system in the Customer and Commercial space.
2. Engage bottler IT leadership to drive the adoption of identified solutions in the bottler organizations3. Lead and develop a team of Customer Commercial Business Service Managers in South Latin4.
Provide subject matter expertise in systems, process and data relating to customer and commercial functional areas.This role shall provide thought leadership on emerging digital, mobile and IoT technology solutions in the customer & commercial areas to drive company growth.
eCommerceBusiness to Business (B2B)Business to Consumer (B2C)Sell Through CustomerFood Service AggregatorsDirect to ConsumerPayment SolutionsData and AnalyticsData standards and solutionsWorking with the BI RDC to ensure the appropriate implementation of the required analytical solutionsCustomer & Commercial ExecutionSales force automation (SFA) and execution (RED)Revenue growth management (RGM)Alternative channels and routes-
to-market (RTM)Digital shopper marketing and engagement solutions (IoT, menu boards, signage etc)Knowledge management, collaboration and communication tools for GCCLCustomer Service Excellence (customer contact centers, vending, cold drink equipment) Lead the project management for projects in this tower.
Ensure the full compliance of the TCCC SDLC process. Make sure the proper delivery of the projects in term of agreed scope, timeline and investment.
Work with global COE leader to develop the customer-commercial service roadmap to achieve the business goals with the mind-
set of simplification and standardization.Align strategies and architectures to assist the Global Solution delivery teams scope, prioritise and deliver required solutions to meet the needs of the Coca-
Cola System (TCCC, BU's and Bottling Partners)Manage the local and global vendors from sourcing, evaluating, managing , reviewing in the respective areasConnecting the System, bringing together corporate, regional, business unit and bottler stakeholders to develop and deliver against the agreed global technology roadmaps, aligned to business strategies.
Connecting the System to technology suppliers and integrated service providers to develop and deliver against the agreed global technology roadmaps, aligned to business strategies.
Skills : Deep understanding of FMCG industry and the Customer & Commercial functions within an FMCG businessDemonstrated strong communications and influencing skills across multiple stakeholders, functions, legal entities and countries.
Strong commercial and analytical skillsDeep understanding of software development life-cycle management, particularly Agile / Scrum methodologiesStrong track record of delivery of technology projectsManagement and negotiation with multiple vendors ranging from technology providers through to implementation support and service and operations supportExposure to and / or experience with the following technology sets : Salesforce Sales and Service CloudEcommerce platforms for B2B (B2C, B2B2C, DTC desirable)Payment solutionsDte warehousing and data management tools incl data lakes, tableau, power BI etcIoT technologies such as sensors, beacons, RFID, etcEducationBachelor degree in Computer Science or relatedExperience At least 5 years related work experience in IT in a large global corporationWilling to take frequent conference calls (up to several times a week) out of regular office hoursAbility to travel up to 25% of time#LI-
LC1Job Requirements : Years of Experience : Growth Behaviors : GROWTH MINDSET : Demonstrates curiosity. Welcomes failure as a learning opportunity.
SMART RISK : Makes bold decisions / recommendations.EXTERNALLY FOCUSED : Understands the upstream and downstream implications of his / her work.
Tracks and shares external trends, best practices or ideas.PERFORMANCE DRIVEN AND ACCOUNTABLE : Has high performance standards.
Outperforms her / his peers.FAST / AGILE : Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
EMPOWERED : Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
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Job ID : Function Specific Activities : Responsibilities include :
to-market (RTM)Digital shopper marketing and engagement solutions (IoT, menu boards, signage etc)Knowledge management, collaboration and communication tools for GCCLCustomer Service Excellence (customer contact centers, vending, cold drink equipment)
set of simplification and standardization.
Cola System (TCCC, BU's and Bottling Partners)
LI-LC1 Job Requirements : Years of Experience : Growth Behaviors :