JOB SUMMARY Verify training and development activities are linked to the organization’s mission and vision. Assist with development and learning delivery of brand and service-related topics.
Support planning and execution of key learning delivery and leadership development activities. Facilitate specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders.
Maintain knowledge on brand and leadership development tools and resources. Assist leaders with their resources and development as requested / appropriate.
Monitor compliance of required training, including training programs for new hires and brand training initiatives. Work directly with human resources and operations leaders to support compliance for all required training.
Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel’s training needs.
Participate fully in the Field Trainer Network and partner with the continent learning organization to verify that updated programs and processes are pulled through for the hotel.
Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies.
Prepare for training classes (e.g., materials, setup classes, breakdown classes). Follow all company and safety and security policies and procedures.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by management.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.