Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets.
Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-
yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media.
With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.
Find out more at www.globaleagle.com
The Billing Supervisor will lead the support on the daily, monthly, quarterly and yearly billing functions within the Corporate Billing team.
The billing supervisor is mainly responsible for overseeing the sending out invoices to bring in revenue for the company.
The role would include being the primary point of contact for escalated customer inquiries and work with internal sales / support teams to ensure timely resolution of outstanding issues.
Help facilitate the research and coordinate any billing adjustments and credits. The ideal candidate must be goal-oriented and someone who will conduct themselves in such a way as to deliver a world-
class experience to Global Eagle’s customers through on-time delivery, accuracy, and excellent customer service while resolving disputed billing, improving cash flow, and minimizing bad debt exposure in English at the advanced proficiency level.
Provide day-to-day supervision to the Billing team, ensuring that staff is adhering to departmental procedures and ensuring timely and accurate work of the staff
Provides guidance to Billing team and handles escalated issues providing resolution
Assist in the development, implementation and maintenance of policies and procedures related to the Billing team
Manage the credit memo and re billing process, including reporting and process improvements related to the credit memo process
Recommends changes in billing processes.
Assist in reporting and auditing of billing for SOX compliance
Work with internal departments to assist in resolving disputes on the behalf of the customer
Track the types of customer complaints, errors, billing and other inquiries. Provide recommendations on how to improve customer service
Maintain current training materials and ensure all duties are cross-trained within the Billing department
Work with IT and customers to create custom billing formats that meet customers’ unique requirements and that leverage systems and automation
Assist team with creating special, custom or summary billing / invoices for customers that require non-standard billing / invoicing, as needed
Other duties as assigned
Qualifications / Experience
English - Advanced level proficiency in written and verbal
Bachelor’s Degree Required
Minimum 7 years of experience in billing or accounting
Minimum 2 years of experience in supervising employees
Oracle or ERP experience
Strong Microsoft office and technology applications experience.
Strong ethical values.
High degree of attention to detail
Strong research and problem solving skills accounts receivable knowledge preferred
Strong computer skills
Communicate clearly : both verbal and written with a professional demeanor
Ability to multi-task
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Please note : Resume submitted for consideration must be in English . Only shortlisted candidates will be contacted.