Security Operations Analyst Junior Mid Senior Capital Federal Capital Federal Argentina Bu
New Talent
Capital Federal, Capital Federal, Argentina
hace 3 días
source :

At New Talent we are looking for our Client an Important Multinational Services Company a Security Operations Analyst Junior Mid Senior to join the Global Service Center in Buenos Aires focused on providing high quality services to its internal clients around the world Skills Ability to gather and analyze facts draw conclusions define problems and suggest solutions Maintain critical thinking and composure under pressure Strong written and oral communication skills Ability to convey complex concepts to non technical constituents Capable of providing assistance with the preparation of internal training materials and documentation Ability to be productive and maintain focus without direct supervision Passionate in the practice and pursuit of customer service excellence Willing to accommodate shift based work for a global organization Provide exemplary customer service by striving for first call resolution and demonstrating empathy respect professionalism and expertise Strong analytical and troubleshooting skills including a thorough understanding of how to interpret user questions and issues and the ability to resolve these issues in the context of organizational policies standards and other requirements Knowledge of industry best practices around IT service delivery and quality problem management risk management continuous improvement and the ability to apply them Openess for Intercultural Collaboration Role Purpose The Security Operations Analyst provides technical administrative and procedural support for the Firm s information security program to protect the confidentiality integrity and availability of information systems in accordance with the Firm s business objectives regulatory requirements and strategic goals Key Requirements Academic Credentials Possess a Computer Science Bachelor s Degree or substantial equivalent experience Excluding Knowledge Language level Proficiency in oral and written English Special Requirements Licenses and Certifications GSEC GCIH Comptia Security Comptia Server CISSP or SSCP desired Work experience Three years of professional experience in information security with a focus on security operations and technical support 2 years of experience with common security platforms such as antivirus full disk encryption two factor authentication PKI and data leakage protection Broad understanding of TCP IP DNS common network services and other foundational topics Knowledge of server workstation and Active Directory technologies that impact security controls Experience in dealing with Tier 2 customer issues and willing to assume responsibilities consistent with a subject matter expert within the Security Operations group Such responsibilities will include but are not limited to root cause determination developing remediation plans in concert with vendors and other internal constituents implementing those remediation plans to prevent recurrence and updating playbooks and KB s 1 year experience with security operations response procedures and practices including the use of security orchestration tools and ticketing systems to ensure competent handling of both operational and security incidents Main Responsibilities Provide Tier 2 technical and support services to the global organization on behalf of the Information Security Team Receive process and resolve tickets per defined SLA s Assist in the architecture deployment and ongoing support of key security systems necessary for the protection of Firm assets Understand Firm policies and standards and be capable of conveying those requirements to end users in a non confrontational manner Critically assess current practices and provide feedback to management on improvement opportunities Report compliance failures to management for immediate remediation Maintain assigned systems to ensure confidentiality availability integrity and reliability including the oversight of current and projected capacity performance and licensing Provide status reports and relevant metrics to the Security Operations Manager Contribute to the Firm s security related information repositories and other marketing awareness endeavours Participate in special projects as needed Engage in cross training and knowledge transfer opportunities within the security team that support the Firm s security roadmap and strategy Working day Full Time Permanent It offers Excellent Contracting Conditions and Important Benefits We request to send your CV in Spanish and English We wait for your postulation

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