Sea Logistics Operational Care Specialist
Kuehne Nagel
Ciudad Autonoma de Buenos Aires, Ciudad Autónoma de Buenos Aire, Argentina
hace 1 día

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

You are responsible for the delivery of operational excellence through as an Operational Care specialist by providing operational accuracy when management a shipment while continuously optimizing production costs.

Your focus will be on developing the sea logistics export and import business by enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing.

Your Responsibilities

  • To ensure operational excellence through high-quality shipment management + export / import services.
  • To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions +
  • alternatives to deliver customer satisfaction.

  • To maintain + strengthen operational carrier relationships.
  • To contribute to continuous improvements of processes + controls for lean and cost-efficient processes.
  • To optimize the development of Sea Logistics operational KPIs.
  • To ensure the highest levels of productivity within the organization in collaboration with Systems + Processes. To perform timely + accurate cost / revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness + efficiency.
  • To manage Sealog and CIEL as TMS from PSF to GP Confirmation
  • Support and resolve claims + disputes.
  • Work together with CCL to ensure autoclosing and all possible automations
  • Your Skills and Experiences

  • University Degree in ADM, Logistics, IR or compatible
  • Sea Logistics Experience
  • Fluent English
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