Are you looking to be a part of one of the fastest growing brands in the US? If so, look no further as our Córdoba office is looking for an amazing Customer Experience Associate to join our team! Come and be part of one of the fastest growing e-
commerce companies in the world! If you’re interested in working for a company that is transforming the intimates shopping experience as we know it, we just might be the perfect fit for each other.
As a Customer Experience Associate at ThirdLove you'll be helping shape and create a first-class experience for our customers, including : connecting with our customers in various ways, working interactively with different teams, and conveying customer feedback to the rest of the company.
THE JOB Deliver high touch customer service through email, live chat, and social media Adopt the ThirdLove voice and tone in order to convey our brand and personality Contribute ways to streamline our internal and customer facing processes and policies and better serve our customers Master our internal management system in order to efficiently and effectively process orders, exchanges, and returns Channel customer insights to engineering, marketing, design, and product Diagnose fit issues and expertly recommend the correct size and products THE QUALIFICATIONS Ready to know & love our products and technology to help customers find the right fit and style A great communicator, who is warm, empathetic, conscientious, optimistic, adaptable, and who enjoys working in a team Excellent written and verbal skills in English Passionate about eCommerce and online shopping experiences 1+ year in a customer facing / customer service role, preferably via email, phone, and / or live chat Minimum typing speed of 45 WPM