Finance Operations Specialist
SAP Concur
Buenos Aires, AR, B1605DII
hace 6 días

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually.

The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe : Buenos Aires, Dublin, Manila and Prague.

Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report.

Additionally, at GFSS, you will find : a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.

Also, at GFSS, you will find : exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.

Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.

THE ROLE :

The A / R Analyst(Finance Operations Specialist) role is part of the Finance & Accounting team, reporting to the Director of Global Accounts Receivable.

This position is responsible for the timely collection of SAP Concur’s Accounts Receivables by coordinating and utilizing internal and external resources, reviewing and explaining customer contracts, and establishing strong relationships with our client base.

For this reason, it is crucial that the Accounts Receivable Analyst possesses outstanding communication and customer service skills and a keen eye for detail, in order to be able to assist with identifying and communicating any billing discrepancies to the billing department for immediate correction.

The role will imply a combination of back-office activities (working with data, analyzing), as well as customer interactions (external customers / internal customers or stakeholders) when presenting data analysis results, issue resolutions, dispute statuses in AR system, and recommendations for improvement.

RESPONSIBILITIES

  • Work proactively with clients to ensure timely payments; manage collections portfolio in the USA Region, by utilizing communication skills, both verbal and written
  • Generate customer statements to reflect any open invoices, debit memos, credit memos, and payments identify collection barriers and work cross-functional with internal and external resources to resolve issues
  • Assist collections and treasury accounting teams with accounts receivable reconciliations, issue resolution, and process improvements;
  • maintain collection and dispute statuses in AR system

  • Assist with identifying and communicating any billing discrepancies to the billing department for immediate correction
  • Contact customers to resolve invalid credit card or bank account details; distribute credit memos to customer and process any due refunds
  • Assist with special projects and ad hoc reporting as needed
  • WORK EXPERIENCE

  • Experience with collections, finance, or customer support
  • Experience with customer relationship management (CRM) and accounting ERP system, SAP system is a plus
  • EDUCATION AND QUALIFICATIONS

  • Bachelor degree in a finance-related field or related-experience would be preferred
  • Fluency in English is mandatory
  • Excellent communication and presentation skills
  • Analytical mind-set
  • Ability to plan, organize and prioritize
  • Excellent stress resistance and management
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID : 312276 Work Area : Finance Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations :

    Job Segment : Operations Manager, Financial, ERP, Banking, Operations, Finance, Technology

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