Site Support Engineer
IQVIA
Buenos Aires, AR
hace 2 días
source : DirectEmployers Association

Job Overview The IT Support Engineer provides with remote first-tier and second-tier Information Technology (IT) support to end-users, to restore service and / or identify and the correct core problem.

Essential Functions + Provide IT support to end-users to resolve operating devices difficulties and recommend system modifications to reduce or prevent IT equipment-related problems.

  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide training to end-users when indicated.+ Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.+ Participate in special projects such as new implementations, systems' improvements, etc.

  • Perform other duties as required.+ May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
  • This position is normally office-based, but due to the Covid-19 Pandemic is temporarily home-based, with 1-2 days at the office a week.

    Requirements + Computer Science-related studies.+ At least 2 years of experience in similar positions, preferably at large companies.

  • Experience in a Service Level Agreement-style of IT service , with tight deadlines to resolve issues and metrics.+ Strong knowledge and experience of PC hardware repair / support.
  • Strong working knowledge of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment.
  • Working knowledge of infrastructure and Cisco networks (switch, routers, etc.).+ Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.+ Technical working knowledge of Apple devices.
  • Upper-intermediate level of English (must be able to actively participate in English-speaking call conferences and to read and respond Emails in English).
  • Excellent customer service skills.+ Good communication skills, both oral and written.At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
  • The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

    Learn more at IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward.

    Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

    To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.

    Thank you for your interest in growing your career with us.EEO Minorities / Females / Protected Veterans / Disabled

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