Job Description : LatAmPY Custer Lead
This role is PY Custer Lead and will report to the LATAM Application Services Delivery Director
The PY Custer Lead is responsible for :
The primary function of the role will be :
Generate easy-to-maintain error free implementations and customizing respecting NGA best practices.
Operate required system tests using either provided or self-generated test data, to ensure the applications / developments meet the agreed specifications.
Provide documentation (both technical and functional) on issues handled.
Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met
Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.
Coordinate, support, and evaluate Team activities
Support team collaboration and information sharing
Work with the Account Management and Operations & Technology Managers to achieve client satisfaction for the services ensuring proper capacity, resources and skills are available as part of the business demands, keeping the right level of balance of quality, cost and csat
Support Business Development efforts for new clients