Req ID : 41193
Under direct supervision the IT Service Desk analyst provides primary support and first point of contact for phone calls and chat sessions from staff regarding IT issues and requests which may include Active Directory, MS Windows and Office software, PC, Mac and peripheral hardware ( printers, monitors, keyboards), tablets and other Android, iOs and windows mobile devices, basic network (WAN, LAN and wireless) troubleshooting, and active directory and Exchange administrative activities among other corporate systems.
The IT Service Desk Analyst will log and manage tickets, maintain ownership of tickets and status and ensure a high degree of customer service.
EXPERIENCE : Minimum 2 years of related experience. Proficient computer software skills. Good written and verbal communication skills.
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at # Action
Sabre is an equal employment opportunity / affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW
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