Customer Support Specialist
ABB
Buenos Aires, Buenos Aires, Argentina
hace 32 días

Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Tasks : 1. Customer assistance

1. Customer assistance

Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and / or external teams.

Coordinates resolution with After- Sales Service and / or Spare Parts teams.

2. Customer requests

Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.

g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

3. Customer relations

Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.

4. Data analysis

Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

5. Targets

Tracks regular target performance and provides results to management.

Requirements :

  • Bachelor’s degree in Business Administration or related
  • Minimum 2 years of experience.
  • Advance / expert proficiency with MS Office including Excel and PowerPoint.
  • Familiar with SAP System.
  • Advanced or intermediate English level
  • Location : Buenos Aires, Buenos Aires, Argentina Contract type : Regular / Permanent Business unit : EP Marketing and Sales Date posted : 2018-

    06-14 Job function : Sales Publication ID : AR65123253 E1

    ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.

    Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions : bringing electricity from any power plant to any plug and automating industries from natural resources to finished products.

    As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-

    mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

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