Technology Service Management
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.
We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
We can’t wait for you to discover this for yourself as a Technology Service Management on our Technology Service Management team in Technology Service Management.
Dell customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.
It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management.
The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity from the tactical to the strategic.
Remotely provides an asset-based approach to account management services, maintenance and escalation support, and problem resolution for a designated portfolio of a customer’s assets.
Acts as a direct-connect Dell DELL TECHNOLOGIES ambassador to the customers, and advocates for the customers within Dell DELL TECHNOLOGIES.
Works with local and corporate team members as well as direct and indirect managers to drive results and high customer satisfaction with Dell DELL TECHNOLOGIES.
Responsible for the development and teleconference presentation of detailed monthly business reviews to customers to include SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and discussion on planned activities.
Maintains internal customer service system records for designated accounts.
Principal Duties & Responsibilities
This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented.
Additional skills include :
ISM certified (desired)
Additional Job Description
The role requires 30% of the day speaking / hearing thru a phone or headphones
All our facilities are wheelchair accessible
Person will need to see images, designs, colors, and will need to read from a screen
Strategy could change, the person would need to be able to adapt the focus accordingly
This position could work from home 3 times a week (after a learning period)
Job Family : Product-Services Global-Services Job ID : R055832