As a member of the Support team , you will leverage advanced technical expertise to resolve complex platform-related issues affecting customers.
As a Dev expert, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams.
Role Responsibilities :
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing meaningful feedback on a regular basis
Assist with troubleshooting integrations involving third-party APIs and implementation of other products.
Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes / new features.
Provide feature explanation and implementation best practices.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Role Requirements :
3+ years of prior experience in Technical Support, a help desk environment.
Strong background and solid understanding of object-oriented concepts and languages.
Strong understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.
Experience troubleshooting Internet technologies : HTTP, firewalls, web servers, proxy servers, etc.
Excellent written and verbal communication skills.
Proven analysis, troubleshooting and problem solving skills.
Ability to effectively prioritize and escalate customer issues.
In-depth knowledge of database concepts and data management (RDBMS) and SQL.
Work hours can change depending on Business requirements.
Preferred Requirements :
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
Argentina Corporate Benefits
Employee Stock Purchase Program
OSDE 410 for the family group
Wellness and Education Reimbursement
Bimonthly salary inflation reviews
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