IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-
related tasks as needed e.g. regulatory reporting
Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges / issues and successes.
Summarizing these reports based on information identified as vital to the project
Concise data entry covering everything from patient symptoms, admission and results this will include medical terminology, writing narratives, generating case queries, performing quality control, and ensuring reports are sent to the customer within deadlines
Following up with the patient on topics including symptoms and medication to help identify if this is related to the drug program
Communicating with sponsors when required
Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
Build a positive, collaborative team environment with other Lifecycle safety team members
Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :
Excellent written and verbal skills in English and required language
Excellent professional telephone behavioral skills
Ability to work flexibly, organize own workload and effectively manage competing priorities.
Excellent attention to detail and accuracy maintaining consistently high-quality standards.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Willingness to learn new skills and flexibility to support business needs
Apply knowledge and expertise, to contribute to and provide solutions to process improvements
Some roles require Leadership skills to support and train team members (depending on role / experience)
MINIMUM REQUIRED EDUCATION AND EXPERIENCE :
Bachelor’s Degree in a scientific or healthcare discipline ideally with 4-5 years’ similar experience or an equivalent combination of education, training and experience.
Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
Advance English Language is required.