Senior Software Engineer
hace 13 horas

As a Senior Software Engineer in the Customer Success team, you will ensure the efficient and effective delivery of WSO2’s technology experience to our customers, and enable them to optimize it for business success.

Responsibilities and Duties :

  • Job Performance Handle incidents and queries efficiently and effectively. Understand the internal aspects of WSO2 products and solutions.
  • Ability to debug and identify problems. Ability to develop extensions. Proactively keep customers informed about tasks and progress in a timely manner.

    Contribute to war rooms and drive technical work. Ability to successfully contribute to technical and non-technical discussions on email and in-person.

    Engage with extended teams such as Engineering, Pre-Sales, Marketing, and Sales on product and customer-related activities.

    Deliver consultancy engagements. Conduct product demos, training, and presentations. Play the second consultant role of a QSP.

    Good understanding of WSO2 products. Provide input to the R&D team on product improvements.

  • Teamwork and leadership Be part of a team and perform ad-hoc tasks as needed, and realize the importance of customer success.
  • Build a professional relationship with the Customer Success team. Handles resolve conflicts. Communicates issues and risks proactively and mitigate risks to deadlines and deliverables.

    Give timely and helpful feedback to interns and peers. Ability to work independently. Play a junior support lead role as necessary.

    Assume total ownership of customer accounts given. Mentor and onboard new employees.

  • Communication Ability to clearly articulate themselves, both in written and verbal communication. Good understanding of communication practices with customers and other external stakeholders.
  • Ability to communicate with empathy. Ability to write technical documentation. Be the voice of the customer to internal teams.

    Share frequent updates during consultancy engagements. Escalate issues proactively.

    Qualifications and Skills :

  • Educational qualifications and work experience BSc in Computer Science / Engineering or equivalent. Minimum of 3+ years of relevant industry experience.
  • Fluency in English. Fluency in Spanish is a plus.

  • Technical skills Strong analytical skills. Able and eager to learn any new technologies. Skills in Java,C / C++ , or other comparable programming languages.
  • Experience in and knowledge of enterprise technologies are an added advantage (E.g. microservices, enterprise integration, API management, identity and access management).

    Experience and knowledge on containerized deployments and CI / CD technologies are an added advantage.

    In addition to a competitive compensation package, WSO2 offers :

  • A work culture and environment where we value both hard work AND flexibility.
  • Freedom to work remotely.
  • A flexible vacation / leave plan that fits your needs.
  • Health, dental, and life insurance for you and your family.
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