Customer Care Specialist
thefork
Buenos Aires, Argentina
hace 1 día

What you will do

  • To be able to complete your mission as a Customer Care Specialist, you will need to perform the following functions :
  • Handle incoming requests via phone, email, chat, and social media.
  • Provide technical support, related to our Software and App s for both B2B and B2C customers.
  • Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
  • Who you are

  • Minimum one-year proven experience as a Customer Service Representative. (If you have some experience in the restaurant sector or similar areas is a big plus, but not a must).
  • Spanish as native language and very fluent level of English, other language is a plus.
  • Enjoy a multitasking environment.
  • You re open-minded and are able to create strong relationships with your customers and colleagues.
  • You continuously care about your customer needs, trying to make their experience unique and satisfactory.
  • Some technological knowledge and troubleshooting experience in a customer support environment will be considered as a plus.
  • Working knowledge of MS office (excel, word).
  • Someone that is well organized and that is looking for a challenge.
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