Job OverviewThe Site Solutions Associate will assist the project teams in managing the investigator site reimbursement process of invoicing, accounts payables, and budget data entry.
The Site Solutions Associate will be responsible for creating one-time billings for sites within the department's proprietary systems.
In addition, the Site Solutions Associate will assist with reviewing and distributing emails that are received in the department's shared mailbox to the proper support team, as well as responding to Level I inquiries.
Level I inquiries are defined as those indicated within the Customer Support SOP. The Site Solutions Associate will also be responsible for various project support and administrative tasks throughout the lifecycle of a study operated within IQVIA Clinical Trial Payments.
Essential Functions Receives and reviews incoming invoices via standard mail, email and fax Generate one-time billings for client sites in department's proprietary system Scans and posts site invoices and back up documentation to the billings within proprietary system Manages Level I site inquiries in the designated case management system Responds promptly to site inquiries in conjunction with designated department KPIs Directs advanced / escalated requests and unresolved issues to designated project team Executes various administrative tasks that support the ongoing lifecycle of a project Other duties as assignedQualifications High School Diploma Higher level of English is required 1-year work experience preferred Demonstrated knowledge with Microsoft programs (Word, Excel) required Strong attention to details and accuracy required Ability to multi-task required Good communication skills, written and verbal, requiredSkill Requirements Strong communication skills (both verbal and written) Ability to perform tasks with special attention to detail and accuracy Ability to work cooperatively with all levels of staff and sites as needed, including site contacts Ability to organize work efficiently with supervision Ability to handle multiple tasks simultaneously Ability to manage daily details with a high degree of accuracyAt IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
Learn more at IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.
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