The Operations Administrator, Infrastructure will provide second and third line support for all global servers, storage, operating systems, virtualization and directory services systems.
The Operations Administrator performs deployment, operations and maintenance activities for all global server and storage systems.
This person will enforce standards, policies, and procedures related to the operation of all servers, storage and directory services systems in all locations.
Tracks the Firm's Helpdesk System monitoring Server Systems tickets raised.
Microsoft Server OS builds and Configuration (Hypervisor and Virtual Machines).
Patching (MS Windows operating system).
Take part in the global follow-the-sun support model.
Occasional weekend activities assisting with, for example : Server and Storage installation / maintenance, and assist other teams with their weekend tasks.
Provide 24x7 on-call support to offices on a rota basis with other members of the Server Systems Team. This is normally required at the weekend when standard Follow-the-Sun support does not operate.
Provide level 3 assistance to other support teams on projects.
Carry out installations, maintenance, configuration and support of servers and storage in the regional data centers, and office computer rooms (where applicable).
Ensure server and storage systems' capacity is maintained at the appropriate level.
Implement and maintain the Firm's Active Directory, operating systems and virtualization environments.
Perform routine scheduled maintenance on all servers.
Assist with hardware specification and purchasing for new servers and storage.
Support consolidation of server hardware to reduce server and warranty costs.
Ensure server polices and standards are defined, followed and maintained as they relate to hardware, software and security in accordance with the ISMS framework.
Ensure all support incidents are tracked in the helpdesk system and worked through to resolution or escalated / re-assigned as necessary according to agreed SLAs.
Systems maintenance, ensuring change control procedures are followed.
Delivery of IT projects, including, but not limited to, system upgrades, migrations to alternative systems and installation of new technologies.
Project or maintenance-related travel to data centers and other global offices will be required occasionally.
Contribute to documentation (how-tos, procedures, FAQs, architectural diagrams etc), create and update documentation as and when required.
Assists with training and mentoring of other team members to raise the technical skill level of the entire team.
Ensure system error logs are reviewed, identifying and correcting any issues.
Retain skills relevant to the position on an on-going basis through training (instructor-led and CBT as appropriate), and periodic review of technical journals, white papers, manuals etc.
Ensure high quality communications to local office IT staff keeping them updated on the status of their incidents.
Participates and contributes to regular conference calls / meetings with the Systems Operation Center team.
Liaise with colleagues in technical teams, vendors, other third parties as necessary.