The Technical Consultant will provide world-class support to existing and potential customers. Technical aptitude, problem solving abilities, customer relationship skills are imperative to success in this role.
These skills will enable our Technical Consultants to respond to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues.
Acting as the customer advocate, outstanding communication skills and the ability to work independently, will ensure that our customers’ needs are met in a timely manner, providing the highest level of customer satisfaction.
This position has the potential to grow to a Level 2 Technical Consultant and higher or move into a pre-sales, services, testing or other role within the company.
WHAT YOU'LL DO
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team.
When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!