Manage and administer Salesforce.com for the Sales & Sales Operations TeamKey areas include managing the forecast / role hierarchy and territory / account assignmentsFirst and second level support of all Salesforce.
com usersThis includes monitoring & working on helpdesk tickets, as well as direct communication to the users on issues. This position would have to work together with IT and other departments while resolving issues.
Manage the territory assignment and change process for the Sales Community according to BMC Sales Ops policies
Data Hygiene : Ensure data integrity and completeness of information and implement processes to ensure accuracy of information within Salesforce.com.
Review and maintain daily business processes and operational cadence
Plan and provide sales tool training and create training material when needed
Be part of the WW SFDC Administration team and participate in bi-weekly conference calls to be updated on the SFDC enhancement releases and act as key point of contact for the Americas (US, Canada & Latin America) team in the WW SFDC Admin team
Manage additional projects and groups as needed
Monitor enhancement requests for your region and help UAT before roll out
Manage and set up users in SFDC
Act as point of contact for WW and other regional projects for CRM or sales related tools
Subject Matter Expert on all things Salesforce.com at BMC
Identify the gaps / issues in user adoption on CRM tools and provide resolution
Gather business requirements and recommend process improvements and changes to the Change Advisory Board (CAB) to ensure sales performance and operational goals are metReporting
Work closely with sales management and functional contacts to provide management and sales teams with ready information to manage individual as well as team responsibilities and goals.
Perform various business analysis and reporting in SFDC.
Assist in quarterly sales review when necessary and help build the dashboards used in these reviews.
Generate reports & dashboards, always using the standardized approach and find best practices in other parts of the world.QUALIFICATIONS
Demonstrated ability to interface with sales people, all levels of management and experience working across multiple functional groups required.
Strength in strategic data interpretation and visual representation of data.
Must possess outstanding organizational and interpersonal skills in managing workload and internal customers
Ability to handle multiple tasks simultaneously and prioritize accordingly
Team player with strong sense of responsibility
Ability to work with a minimum level of supervision
Strong Knowledge and experience in Salesforce.com
General CRM experience
Must exhibit a high degree of motivation, creativity, and initiative
Expertise in gathering and analyzing information and implementing process enhancements.
Excellent written and verbal communication skills in English
Experience with a high growth or blue-chip Technology / Telecommunications multinational company a distinctive advantage
Proficiency in MS Office with advanced Excel working knowledge
Knowledge in Business Objects It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.