SCCM Infrastructure Engineer - EY Global Delivery Services
EY
Buenos Aires, CABA, AR
hace 5 horas

Job Summary :

A desktop configuration specialist who engineers, processes, and maintains the services required to build, maintain, and support Windows and MacOS devices, through both legacy and cloud based methods.

Responsibilities, Qualifications, Certifications - External

Analytical / Decision Making Responsibilities :

  • Ability to identify potential points of failure, pain points, bottle necks, and design and implement solutions to alleviate / automate them.
  • Assists team lead in classifying and prioritizing issues related to products they manage.
  • Provides recommendations and analytical expertise on requests raised by projects, and challenges these requests if necessary.
  • Proven ability to identify and coordinate resolutions of issues affecting a sub-area / area / global regions
  • Knowledge and Skills required :

  • Extensive knowledge of IT Operations
  • Familiarity with ServiceNow or generalized ticking of incident, problem, and change management processes and procedures
  • A high degree of knowledge and experience with Windows Desktop OS's and corresponding management tools (GPMC, SCCM, and Intune)
  • A high degree of knowledge and experience with MacOS and corresponding management tools (Jamf / Intune)
  • Extensive Knowledge of modern OS light touch deployment methodologies (Autopilot & DEP)
  • Advanced Troubleshooting skills of OPP, IE / Edge, Chrome, Windows, MacOS, Skype, and OneDrive
  • Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)
  • Advanced programing / scripting skills in PowerShell, bash, python, and VB
  • Fundamental understanding of both application and machine virtualization products
  • Strong interpersonal, client service, communications, and project management skills
  • Ability to work under pressure and independently in a crisis situation
  • The ability to work effectively work and team with clients, management, and staff members who are geographically dispersed.
  • Generalized understanding of Azure AD, and MS cloud offerings
  • The ability to document processes and fixes.
  • The ability to read, write, and understand the English language
  • Experience :

  • Approximately 10 years of Windows desktop management / engineering experience
  • 5 years of experience in MacOS management / experience
  • Education :

  • Ideally a bachelor's degree in engineering, computer science, or a related discipline
  • A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained
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