Job Summary :
A desktop configuration specialist who engineers, processes, and maintains the services required to build, maintain, and support Windows and MacOS devices, through both legacy and cloud based methods.
Responsibilities, Qualifications, Certifications - External
Analytical / Decision Making Responsibilities :
Ability to identify potential points of failure, pain points, bottle necks, and design and implement solutions to alleviate / automate them.
Assists team lead in classifying and prioritizing issues related to products they manage.
Provides recommendations and analytical expertise on requests raised by projects, and challenges these requests if necessary.
Proven ability to identify and coordinate resolutions of issues affecting a sub-area / area / global regions
Knowledge and Skills required :
Extensive knowledge of IT Operations
Familiarity with ServiceNow or generalized ticking of incident, problem, and change management processes and procedures
A high degree of knowledge and experience with Windows Desktop OS's and corresponding management tools (GPMC, SCCM, and Intune)
A high degree of knowledge and experience with MacOS and corresponding management tools (Jamf / Intune)
Extensive Knowledge of modern OS light touch deployment methodologies (Autopilot & DEP)
Advanced Troubleshooting skills of OPP, IE / Edge, Chrome, Windows, MacOS, Skype, and OneDrive
Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)
Advanced programing / scripting skills in PowerShell, bash, python, and VB
Fundamental understanding of both application and machine virtualization products
Strong interpersonal, client service, communications, and project management skills
Ability to work under pressure and independently in a crisis situation
The ability to work effectively work and team with clients, management, and staff members who are geographically dispersed.
Generalized understanding of Azure AD, and MS cloud offerings
The ability to document processes and fixes.
The ability to read, write, and understand the English language
Approximately 10 years of Windows desktop management / engineering experience
5 years of experience in MacOS management / experience
Ideally a bachelor's degree in engineering, computer science, or a related discipline
A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained