SCCM Infrastructure Engineer - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 5 horas

Job Summary :

A desktop configuration specialist who engineers, processes, and maintains the services required to build, maintain, and support Windows and MacOS devices, through both legacy and cloud based methods.

Responsibilities, Qualifications, Certifications - External

Analytical / Decision Making Responsibilities :

  • Ability to identify potential points of failure, pain points, bottle necks, and design and implement solutions to alleviate / automate them.
  • Assists team lead in classifying and prioritizing issues related to products they manage.
  • Provides recommendations and analytical expertise on requests raised by projects, and challenges these requests if necessary.
  • Proven ability to identify and coordinate resolutions of issues affecting a sub-area / area / global regions
  • Knowledge and Skills required :

  • Extensive knowledge of IT Operations
  • Familiarity with ServiceNow or generalized ticking of incident, problem, and change management processes and procedures
  • A high degree of knowledge and experience with Windows Desktop OS's and corresponding management tools (GPMC, SCCM, and Intune)
  • A high degree of knowledge and experience with MacOS and corresponding management tools (Jamf / Intune)
  • Extensive Knowledge of modern OS light touch deployment methodologies (Autopilot & DEP)
  • Advanced Troubleshooting skills of OPP, IE / Edge, Chrome, Windows, MacOS, Skype, and OneDrive
  • Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)
  • Advanced programing / scripting skills in PowerShell, bash, python, and VB
  • Fundamental understanding of both application and machine virtualization products
  • Strong interpersonal, client service, communications, and project management skills
  • Ability to work under pressure and independently in a crisis situation
  • The ability to work effectively work and team with clients, management, and staff members who are geographically dispersed.
  • Generalized understanding of Azure AD, and MS cloud offerings
  • The ability to document processes and fixes.
  • The ability to read, write, and understand the English language
  • Experience :

  • Approximately 10 years of Windows desktop management / engineering experience
  • 5 years of experience in MacOS management / experience
  • Education :

  • Ideally a bachelor's degree in engineering, computer science, or a related discipline
  • A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación