Loyalty and Digital Ops Advisor F&L
ExxonMobil Corporation
Buenos Aires, B, AR
hace 2 días

ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*)

About us

ExxonMobil, one of the world’s largest publicly traded energy companies, develops and applies innovation and next-generation technologies to help safely and responsibly meet the world’s growing needs for energy, while improving living standards around the globe.

As an industry leader, we operate facilities or market products in most of the world’s countries and explore for oil and natural gas on every continent.

ExxonMobil has been present in Argentina for more than 100 years. The Global Business Center (GBC) in Buenos Aires has a workforce of more than 2,600 employees and provides support to an extensive portfolio of businesses across the globe.

Our strong culture defines us : we build dynamic, inclusive teams where you will collaborate, innovate, and problem solve to deliver results.

You will have the opportunity to think beyond traditional frames of reference, work with multicultural global teams and reach your full potential.

We are Fuels & Lubricants - Fuels Value Chain team.

Build a career with us and use your energy to change the world!

For more information, follow us on Instagram ( ExxonMobil BA GBC) and visit https : / / corporate.exxonmobil.com / Locations / Argentina

Job Role Summary

Responsible for supporting Digital payment and loyalty operations. Reducing service interruptions as well as improving CX experience.

Improve app ratings, loyalty penetration and increase customer base. In a growing retail site network in Canada and US

Job Role Responsibilities

  • Coordinate vendor activities as a Business Advisor to Identify process improvement opportunities across PLSO operations
  • Participate in weekly touchpoints to identify potential operative issues.
  • Be the focal point for escalations and communications internally and externally with multiple vendors
  • Coordinate task force team to resolve urgent operations items
  • Chronic issues tracking and resolution
  • Create a pipeline and drive improvements by focusing on the top priorities that align with leadership strategy
  • Provide support to Pnew projects to avoid potential operations impacts
  • Track vendor payments, attestation and budget for the operation vendors
  • Expected Level of Proficiency

  • Customer oriented skills
  • Experience with operations for retail support activities
  • Functional understanding of NA Operations
  • Ability to adapt to urgent escalation processes and engage tsk teams when is required
  • Basic understanding of Vendor Contracts
  • Ability to communicate effectively and Influence without authority
  • Loyalty and Digital business and programs knowledge
  • Sound business judgment and commercial intensity
  • Anticipate and respond to external developments
  • Benefits

    An ExxonMobil career is one designed to last. Our commitment to you runs deep : our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

    We offer you :

  • A competitive health coverage
  • Flexible working hours
  • 3 week vacation up to 5 years of service plus 1 personal day
  • Online training tools
  • Gym discounts and activities for sport and general well-being
  • A robust ergonomics program
  • Free vaccination campaigns
  • Medical assistance available in the offices
  • Equipped maternity rooms
  • And more!
  • We want you to enjoy a long, accomplished career with us that’s why we provide the safest workplace we can, so you can work with focus and peace of mind.

    ExxonMobil is committed to promote diversity and to provide all candidates with equal opportunities. We value our people over their jobs, looking for the best candidate, regardless of age, ethnicity, religion or gender identity.

    Each individual and their unique perspective is what makes us stronger and powerful.

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