Services Manager 2

Baker Hughes

Argentina

hace 6 días

JOB DESCRIPTION Role Summary :

All activitiesproviding the necessary support on pre-and post-contractual administration & management for YPF and TECPETROL insouth District, Terms & Conditions of the contract and the Management ofclaims.

Also involves definition, management, and execution of risk modelingactivities in support of the contract or project. Also involves definition,management, and execution of contract estimating processes and activities tosupport tenders and project reviews.

Essential Responsibilities :

Responsible for the profitability andcustomer satisfaction for assigned contracts.

Provide both service agreement, andtime and material program management.

Assist in sales campaigns for newcontracts and proposals.

Assure timely resolution of customerissues and customer satisfaction for assigned contracts.

Interact with members of the customerservice, parts & transactional services, field service, repair serviceand / or other teams.

Function as liaison between internalorganizations and customers for assigned contracts. Develops an operationalyear plan for the own department activities.

Suggests improvements in products,processes and procedures.

Contributes to plan of larger unit.Works together with high level people from the business and SPB and EB level.

Specifies needs, communicates aboutproject approach and presents outcomes of research done. Diverse clients in aregion.

Works on the basis of predefinedcontracts and frameworks. Some latitude to deviate from those conditions

Qualifications :

Bachelor's degree from an accrediteduniversity or college (or a high school diploma / GED with at least 4 years ofexperience in Services)

Minimum of 3 additional years ofexperience in Customer Contract Management.

Desired Characteristics :

Strong oral and written communicationskills.

Strong interpersonal and leadershipskills.

Ability to influence others and leadsmall teams.

Lead initiatives of moderate scope andimpact.

Ability to coordinate several projectssimultaneously.

Effective problem identification andsolution skills.

Proven analytical and organizationalability.

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