Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline.
Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Roles and Responsibilities
Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process.
Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Knowledge level is comparable to a Bachelor's degree in engineer or computer science from an accredited university or college ( or a high school diploma with relevant experience).
Established project management skills.
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA.
For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Relocation Assistance Provided : No