Cfn - Customer Care Professional German
American Express Company
Buenos Aires, Capital Federal, Argentina
hace 5 días

At American Express we provide a service ofexcellence, our customers are our most valuable asset and our teams are the keyto achieving this great goal.

For over 160 years we continue to grow,proactively responding to the needs and expectations of our customers.

Why American Express?

There’s a difference between having ajob and making a difference.

American Express has been making adifference in people’s lives for over 160 years,

backing them in moments big and small,granting access, tools, and resources to take

on their biggest challenges and reapthe greatest rewards.

We’ve also made a difference in thelives of our people, providing a culture of learning

and collaboration, and helping themwith what they need to succeed and thrive. We

have their backs as they grow theirskills, conquer new challenges, or even take time to

spend with their family or community.And when they’re ready to take on a new career

path, we’re right there with them,giving them the guidance and momentum into the

best future they envision.

Because we believe that the best wayto back our customers is to back our people.

If you are passionate about servingcustomers, results driven and interested in working for a world-class globalbrand, then the American Express Customer Care Professional position may be anideal fit for you.

As a Customer Care Professional, you serveas the face and voice of the American Express brand. You have the opportunityto make a meaningful difference in the lives of merchants.

Our unique servicingphilosophy, Relationship Care puts your passion to serve and your personality at the center of every customer interaction, creating an opportunity todeliver value to our customers while deepening relationships with our company.

As a Customer Care Professional in Backoffice, your goal will be to provide exceptional Relationship Care on everyinteraction to drive brand loyalty.

American Express Customer CareProfessionals deliver extraordinary care by promptly and accurately respondingto customer inquiries.

Customer Care Professionals strive to make it easy to dobusiness with us, solving customer issues, while celebrating their value to us.

You will be responsible for evaluating and analyzing account information andrecommending tailored solutions to our customers, reinforcing the benefits ofmembership by providing relevant offers that deepen customer engagement withour products and services.

What would you do every day as a CustomerCare Professional?

  • Deliver extraordinary customercare by responding to questions concerning customer accounts in a fast paced,structured customer care environment.
  • Resolve product or serviceinquiries by asking probing questions, determining the cause of the issue;selecting and articulating the best solution to drive brand advocacy.
  • Grow and nurture customerrelationships on every interaction that results in measurable Customer value.
  • Document necessary accountinformation and offer custom solutions that benefit the customer.
  • Deliver extraordinary resultsmeasured by customer satisfaction, effectiveness, efficiency and quality Offerof employment with American Express is conditioned upon the successfulcompletion of a background verification check, subject to applicable laws andregulations.
  • Required :

  • Fluency in writing and speaking in German and English required.
  • This position operates in a Monday - Friday environment and we require availability ranging from 14pm-20pm, sometimes holidays or weekends also.
  • High school diploma or equivalent required.
  • Bachelor’s degree preferred - Education benefits available.
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Exceptional listening and relationship building skill.
  • Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Creative problem-solving, eager to find customized solutions.
  • Experience owning or working in a small business a plus.
  • ReqID : 19017012

    Schedule (Full-Time / Part-Time) : Part-time

    Date Posted : Sep 12, 2019, 1 : 03 : 33 PM

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