SR SERVICE DELIVERY MANAGER
Lumen Technologies
BUENOS AIRES, AR
hace 5 días

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.

lumen.com, LinkedIn : / lumentechnologies, Twitter : lumentechco, Facebook : / lumentechnologies, Instagram : lumentechnologies and YouTube : / lumentechnologies.

The Role

Responsible for the performance of the installation and modification activities required for the delivery of a service or solution in the committed time frame, to specification and with the required quality, for terrestrial and / or satellite last-miles, optimizing the use of resources.

Maintains an fluid communication with all involved parties during the delivery process.

Serves as the escalation point for exception problem management of customer troubles and issues in the areas of service activation and test and turn-up.

Responsible for managing large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed project schedules, understanding unique aspects of projects as well as understanding technical and operational specifications.

Might train and mentor lower level peers.

The Main Responsibilities

  • Analyzes additional requirements needed to effect the delivery.
  • Performs the delivery planning. Assigns activities to the contractors and other company areas.
  • Performs the delivery, test, certification and documentation of the last miles and the service as a whole. This includes testing the access solutions, installation of the CPE and documentation of tests.
  • Plan the implementation of the engineering solution, defined by the CD, into a bill of materials.
  • Loads the bill of materials in the work-order management tool, and the requisition through the ERP management system.
  • Creates a work plan.
  • Updates the delivery process information in the management systems (Cronos, Dash)
  • What We Look For in a Candidate

  • University 5 years of experience.
  • Experience with Dokuviz and ERP (JDE, Oracle) systems required.
  • English proficiency at B1 level desirable.
  • Proficient in MS Office products : Outlook, Word, Excel and Powerpoint.
  • Strong knowledge of the company's products and solutions.
  • Advanced understanding of wireline (copper and FO) and wireless access (point-to-point and point-to-multipoint radio, VSAT, SCPC), CPE (routers, switches, etc.
  • as well as telecom management systems.

  • Project management skills desirable.
  • Strong verbal and written communication and skills.
  • Self-motivated, pro-active, results-oriented and customer-oriented professional with an ability to work with minimum direction.
  • Strong analytical, problem-solving and troubleshooting skills. Methodical, organized and detail-oriented. Able to work independently and as part of a team.
  • Demonstrated ability to manage and direct external contractors.
  • Ability to work under pressure with tight deadlines on multiple projects simultaneously
  • What to Expect Next

    Requisition # : 282771

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ).

    We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    Disclaimer

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Job duties and responsibilities are subject to change based on changing business needs and conditions.

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